Waterfront Dunsborough - Accommodation Conditions

BOOKINGS AND DEPOSITS

• A deposit of 30% of the total accommodation cost is required to secure a booking. For peak season bookings a deposit of 50% is required.
• In peak periods any balance of accommodation cost due needs to be paid six weeks prior to arrival and at all other times four weeks prior to arrival.
• If a booking is made less than four weeks prior to arrival date then full payment of the accommodation costs is requested.
• A tentative booking will be held no longer than seven days.

CANCELLATION POLICY

• Where a booking has been made with a 30% deposit and the booking has to be cancelled, every effort will be made to transfer this booking and deposit to an alternative date which must be made within 6 months of the original reservation dates. If this is not possible then the 30% deposit will be forfeited.
• Where a 50% or 100% deposit has been paid and a cancellation takes place, again every effort will be made to transfer the booking and deposit to an alternative date, which must be made within 6 months of the original reservation dates. Should this not be possible the following refund policy will apply:-
• If full payment for the accommodation has been made and the booking cancelled any time up to 42 days before arrival 70% of the deposit will be refunded.
• If full payment for the accommodation has been made and the booking cancelled between 21 and 42 days before arrival 50% of the deposit will be refunded.
• If full payment for the accommodation has been made and the booking cancelled within 21 days before arrival 40% of the deposit will be refunded.
• If 50% has been paid on the accommodation and the booking is cancelled 14 – 28 days before arrival 20% of the deposit will be refunded.
• No refunds given for early departures.

INSURANCE

We recommend that guests take out a comprehensive holiday cancellation and protection insurance to cater for any unforeseen circumstances that may cause the guests to cancel their booking.

BOND

The guests' credit card details will be taken with signed authority to debit the account if necessary. This will cover any extra cleaning that may be required or damage resulting during the duration of the guests stay. The card details will be destroyed should no expenditure occur. If the incoming guests are unable to supply credit card details then a bond of $500 is payable.

ARRIVAL AND DEPARTURE TIMES

The check in time is 2.00pm and departure time is 10.00am unless otherwise arranged. Special arrangements can be made for check in after 5.00pm.

NUMBER OF GUESTS

The property can only be occupied by the number of persons stated in the booking confirmation or as subsequently agreed with the managers. The managers reserve the right to refuse occupancy of the property if this condition is not observed.

RIGHT TO REFUSE OR REVOKE BOOKINGS

The managers of Waterfront and the property owner reserve the right to revoke or refuse to honour any accommodation booking which may in the opinion of either the managers or owner, (and at their sole discretion) be unsuitable for the property concerned. The same right to revoke or refuse a booking applies should details given of the guests prove to be inaccurate. In such instances a full refund will be given.

LINEN

All linen is supplied in the homes and is collected upon departure. There is no need to wash the provided linen at the end of your stay. Extra linen is available on request which will need to be paid for at the time of supply.

PARKING

Parking is restricted to two cars per home unless otherwise arranged.

PETS

Sorry, we are unable to accommodate your pets.

SMOKING

There is no smoking permitted inside the homes. Please dispose of cigarette ends thoughtfully if you smoke outside.

CLEANING

Due to the limited time to service the units, it is requested that the unit is left clean and tidy. There is an additional charge should the unit require more than a basic clean.

BABY NEEDS

Please enquire to the manager if you require any baby needs nearer the date.